Refunds
Once an item is returned, your refund and the way your refund is issued will vary depending on the condition of the item and the overall age of the order. Your refund will be issued minus whatever fees were specified by your customer support representative. Cancellations will be refunded in full unless noted otherwise. If a gift card is used, the refund amount will first be issued to your gift card then your second form of payment.
Note: It may take between 3-5 business days before your return is received, inspected, and processed.
How Refunds are Issued:
Refunds will be issued to which ever method used to pay. Sunset Performance will not refund an account we do not have on file or any other separate accounts.
Refunds issued by Credit Card take 3-5 business days to show on the customers end.
Refunds by PayPal take 1-2 business days to show on the customers end.
Refunds by Gift Card take 1-2 business days to activate.
Partial Refunds and Restocking Fees:
As specified in our Returns Policy the customer will be responsible for all shipping fees on a return. All returns are subject to a restocking fee, please make sure to ask your customer support rep. about the restocking fee for your return. Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Sunset Performance error will be charged a full restocking fee of 15%.
We enjoy giving you great service and like to add comedy to any situation, as we enjoy making our customers smile, we provide the best service available and work around the clock to improve each and every day. We are always willing to hear a customer out and have the ability to make some exceptions.
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We want to get you your products, refunds, credit back as soon as we possibly can, It does us no favors to upset our customers or suppliers, with that being said sometimes suppliers, manufacturers, or even customers slow down these processes for our support team. Be sure and follow their questions, Check your emails for updates and work with us. This will ensure you have the best experience!
Not everything can go right all the time, the mixture of humans and computers can lead to an error every once in a while, if it is our fault or one of our suppliers faults, rest assured your covered by us. We take responsibility for what we sell. Knowing this, it is important that if you are unsure of a product or its fitment, you check with one of our friendly sales representatives before clicking the purchase button. Example- if you have a Subaru wrx sti and you order rx7 injectors, I’m not Sure why you thought that would fit, but that would be the customers mistake, not ours. If you ask one of our sales representatives to make a custom quote and provide them the part #’s it is up to you to make sure they work, they are following your wishes.
NO RETURNS
Items not purchased from Sunset Performance
Mount and Balance Wheel & Tire Packages
Clearance Items
Open Items
Used or Installed
Items Special Order
Items Incomplete Items
Items with Incomplete or Damaged packaging
Engine Internals
Electronics
Aerodynamics Parts
Body Parts
Oil and Aerosol Items
Wheel Spacers
Used or Installed Tires
Warranties & Discounts
Warranty
All products carry the Manufacturer's warranty. Import Image Racing is a distributor/reseller of these items and does not manufacture parts in any way. In the unfortunate event of any product failure, all warranty claims must be made through the products original manufacturer and we will be glad to assist with it. Each manufacturer has different guidelines so we appreciate your patience in handling these claims but will do our best to get you a resolution as soon as possible.* * Please note that Walbro fuel pumps have no warranty.​​
Military & First Responders
THERE IS NO WAY WE COULD POSSIBLY THANK YOU ENOUGH FOR YOUR PERSONAL SACRIFICE BUT PLEASE ACCEPT A DISCOUNT IN GOOD FAITH, KNOWING THAT WE VALUE YOUR HARD WORK AND APPRECIATE YOUR SERVICE.
DISCOUNT AVAILABLE TO THE FOLLOWING:
Active Duty Military
Veterans
Reservists
Law Enforcement
Fire Personnel
EMS Personnel
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HOW DO I RECEIVE MY DISCOUNT?
Chat with us through the Orange chat button in the bottom right-hand corner of the screen. We will need to verify your information prior to completing your order.
Legal
Sales Tax
Purchases are subject to sales tax based on state and local tax rates. These rates and the laws governing them change frequently. Though we cannot list them all here, we do maintain the sales tax within our website and the tax you see at checkout is what we are legally required to charge.
All orders picked up locally at our Florida warehouse are subject to sales tax regardless of customer's address.
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Legal Notice
All products sold through Sunset Performance and www.sunsetperformancefl.com are for racing and off-road use only, unless clearly stated otherwise. They should never be used on public streets or highways. Check your local laws regarding such use in your state.
We are not responsible for failure to comply with Local, State, or Federal laws regarding motor vehicles. We highly recommend professional installation by a competent mechanic for all products we sell.
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Privacy
Sunset Performance requests your basic contact information such as name, address, email address, and telephone number in order to properly fill your order. We will never sell, give, or provide this information to any other agency. Period. We get spam e-mail, junk mail, solicitors, and telemarketers too and know how frustrating they can be. We protect your information, so when you place an order with us you can rest assured that it is kept safe and confidential. All credit card transactions are processed on a secure server. We offer most all popular forms of online payment, choose your favorite and feel secure in your purchase.